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Winz.io blocking withdrawal with fake document demands — beware

2 veckor sedan av jessicamoral
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2 veckor sedan

Hi everyone,

I wanted to share my experience with Winz.io because what they’re doing is seriously shady.

I requested a crypto withdrawal about 4 days ago after passing full KYC and completing all the requirements. Instead of processing the payment, they’ve rejected the withdrawal multiple times, claiming I need to submit wallet screenshots showing "account holder information."

Here’s the issue: I used non-custodial wallets like MetaMask and Electrum — and as anyone familiar with crypto knows, those wallets don’t show or store personal details. It’s technically impossible to provide what they’re asking for.

I reviewed their Terms and AML policy, and this requirement isn’t listed anywhere. When I asked support to explain where this rule comes from, they couldn’t. Instead, they just repeat the same request over and over again and vanish mid-conversation. It feels like they’re deliberately stalling the withdrawal until I give up.

I’ve already filed a complaint through www.kpvfaw.com’s complaint center and plan to escalate to other platforms (Casinomeister, Trustpilot, Reddit, etc.) if this isn’t resolved soon.

Just a warning to others: be careful with Winz.io. They’re adding fake steps to stall payouts, and they won’t even back up their demands with their own policy.

If anyone else had a similar issue or managed to get paid after this kind of behavior, I’d really appreciate your input.

Thank you.

jessicamoral
2 veckor sedan

Thank you for all the information provided.

Is this your first withdrawal at this casino?

I hope that our complaint team will be able to help with your case and you'll get your payout soon.

Just reply to some additional questions, please, so that Dominika needs to move forward.

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