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I have sent requests already to support and info without success.
Automatic translation:
4 months ago
Hello,
I understand your concern, but we do not intend to change the options for closing the accounts. Far too often, players compulsively decided to close the account while several complaints were active or in the pending stage. Not to mention other situations. Something like that quite complicates the cooperation. Above all, we are not a casino.
Close my account! I came here because I thought I would get help. Apparently, however, this site only helps scam casinos! This site is no help; it doesn't support the players. Close my account, and my complaint can be closed. You are no help; you are harassing the people who are seeking help here and are already desperate anyway. I don't support such a scam site. PLEASE DELETE MY ACCOUNT!!!
Schlie?t mein Konto! Ich kam hier hin weil ich dachte mir wird hier geholfen. Anscheinend aber wird hier nur den Betrugscasinos geholfen! Diese Seite ist keine Hilfe es unterstützt nicht die Spieler. Schlie?t mein Konto und meine Beschwerde kann geschlo?en werden ihr seid keine Hilfe ihr schikaniert die Menschen, die sich hier Hilfe suchen und sowieso schon verzweifelt sind. So eine Betrügerseite unterstütze ich nicht L?SCHT GEF?LLIGST MEIN KONTO!!!
Dear user, since you currently have an open complaint and it is yours to respond to, I suggest you do so and ask the complaint mediator to close your account once the matter is settled.
"Hello Sannah,
I would like to remind you to use respectful language. If this behaviour persists, we may have to reject the complaint.
We have two options here. The first option would be to follow the casino's instructions and provide them with the original unedited bank statement in PDF format. This is an industry standard and you have accepted the casino's terms and conditions when registering to the casino. So the casino is acting within its terms and conditions and this is a standard request. Second option: Although we are trying to help the players with their problems in casinos, at the same time we require their full cooperation. If you are not willing to provide the casino with such a document, the complaint will have to be rejected as we cannot investigate further. Please let me know which option would you like to choose."
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