Hello everyone,

I have been a silent reader of this discussion until now, and I would like to thank you directly for your contributions.

But now I need help, too. Like many here, I've been scammed by Curacao casinos.

Of course, I have already tried to submit chargebacks, specifically with Revolut, but they have all been rejected without exception, even with proof of contact with the merchant, etc.

This doesn't seem normal to me. It seems as if Revolut doesn't give a damn about such disputes. Can anyone help me?

Cheers

Yes, it also appears to me as personal care.. by inventing the email, did your bank still raise the complaint?

I found the TRND site based in Monaco. It seems like a well-known site and it actually deals with body care products. Maybe the bank automatically associates it with this site. I'll try to do some more research.

Yes - Chase are really strange, they will always raise it 10 working days, the 45 days for a merchant response they won’t temp credit so just a waiting game. I then usually send the rejected email the one that says couldn’t deliver a few weeks after they raise chargeback as proof this company is dodgy, eventually Chase will either stop or close my account, so I am adamant I will not relapse again.

Barclaycard are decent because they usually temp credit and that forces the merchant to sometimes refund directly.

I have tried to respond days under review but yes they do.

What I am seeing and not sure on most of these are UK based companies but charging in euros

Who are you if you don’t mind me asking

Which one ?

Terragamine

I think I found them but no response

I raised one after my chargeback was rejected then it went over the timeframe without their reply so they gave me a courtesy refund

Once they raise them thats it all of mine were done with no details so they can do it if they want just digging their heels in

Yeah you have done incorrect MCC haven’t you which for me is fail safe when processed, Chase 100% won’t do that hence the goods not received, I have done goods on Barclaycard this time I did mcc last time so concerned they wouldn’t do it again. Like CryptoG said a while back the banks shouldn’t refuse goods not received so that’s usually the best option and least hassle on getting them processed.

Ok well they did it all for me but this time with the 4 I might say goods not received to the chargeback team to see if they raise them without having to go to a complaint I doubt it though..

What bank? It’s strange and frustrating for everyone as some get lots of refunds immediately, others have to wait 45 days, some do mcc others don’t etc. As much as I hate the service from Chase they do raise them, Barclays have been brilliant just need 10 to be refunded from them, the service is amazing as she said you may not get temp refunds all the time but we will always discuss and let you know what info we need.

Has anyone else had the names of the merchants on the statement:

VORTEXFRAME

Sitexcraft

If so, please help me with an email. Thanks in advance.

I'm a journalist from Estonia. We've been investigating Estonian companies that facilitate these payments. Our first article can be found here:

https://www.aripaev.ee/suur-lugu/2025/04/09/eesti-varifirmade-vorgustik-liigutab-salaparaste-kasiinode-miljoneid

Quite a few users have mentioned Smartpayments, so we thought it was worth digging a bit deeper. I’d really appreciate any insight you might be able to share.

Best wishes,

Polina Volkova

[email protected]

Sound like they have been decent then. I do wonder if these less known banks like Starling, Chase etc are not aware of the issues. Revolut sound like the worse but don’t know if you noticed when depositing on these sites Revolut are named separately to Visa, Mastercard and bank transfer. Numerous sites I saw had Revolut card deposit and Revolut bank transfer which would indicate they are in on it hence the refusal to raise chargebacks

Hey Paul, have RBS refunded you up front with all of them?

they are only now finally raising TERRVERS for me after sending so much information about them via email back and forth for the last 3 weeks

Who are they