Trndbm is on my Chase one so just waiting for them to raise they take a while but soon as they have raised I will let you know

What did you send them and what did they say

What do you mean? Could you please provide me with TRND contact? Even though they rejected the bank documents, the complaint is going on I guess

What did You Tell the bank(Revolut I guess) ?

I’m not sure, i haven’t spoke to them, but I raised it with my bank, after 45 days I asked them what happened, and they said that the merchant rejected the chargeback

Of course the merchant can refuse the chargeback but if there are grounds the bank continues the complaint and even if it does not agree the merchant is charged for the transactions if he does not prove that he has provided the goods or services. Maybe he has given false invoices but the bank had to and must inform you of this

It's not Revolut.. I simply told them that I didn't receive the goods or service, they opened a complaint against the merchant and now I'm waiting for the outcome

What bank if you don’t mind me asking? The issue with non high street ones are the call centre/live chat are useless

Onlindg I know who processed the payments now (holding company) and Iv reported them to the insolvency service. They have to respond or risk being wound up and closed down. We will get these b*******

Who was it?

I know its not right if you have a genuine illness with gambling they should know that

https://uk.trustpilot.com/review/destream.net

What can I do in this page?

It gives you a link to their webpage

If I write a review about the incident, is there a chance they will see it and take action?

I would write it and contact them as its hurting them

Yeah to be fair Barclays have been understanding I think the second time actually helps with it

Has anyone else found a solution somehow with the Destream merchant?

Emailed you Jim ??

Can you tell me your email address?

Then I can write you contact addresses.