Trndbm is on my Chase one so just waiting for them to raise they take a while but soon as they have raised I will let you know

What did you send them and what did they say

What do you mean? Could you please provide me with TRND contact? Even though they rejected the bank documents, the complaint is going on I guess

In che senso? Potresti fornirmi il contatto di TRND per favore? Anche se ha rifiutato i documenti della banca, il reclamo sta andando avanti suppongo

What did You Tell the bank(Revolut I guess) ?

I’m not sure, i haven’t spoke to them, but I raised it with my bank, after 45 days I asked them what happened, and they said that the merchant rejected the chargeback

Of course the merchant can refuse the chargeback but if there are grounds the bank continues the complaint and even if it does not agree the merchant is charged for the transactions if he does not prove that he has provided the goods or services. Maybe he has given false invoices but the bank had to and must inform you of this

Certo il commerciante può rifiutare lo storno di addebito ma se ci sono i presupposti la banca continua il reclamo e anche se non è d’accordo al commerciante vengono addebitate le transazioni se non dimostra di aver dato il bene o servizio. Forse avrà dato fatture false ma la banca doveva e deve avvisarti di ciò

It's not Revolut.. I simply told them that I didn't receive the goods or service, they opened a complaint against the merchant and now I'm waiting for the outcome

Non è Revolut.. ho detto a loro semplicemente che non ho ricevuto il bene o servizio, loro hanno aperto il reclamo verso il commerciante ed ora sono in attesa del risultato

What bank if you don’t mind me asking? The issue with non high street ones are the call centre/live chat are useless

Onlindg I know who processed the payments now (holding company) and Iv reported them to the insolvency service. They have to respond or risk being wound up and closed down. We will get these b*******

Who was it?

I know its not right if you have a genuine illness with gambling they should know that

https://uk.trustpilot.com/review/destream.net

What can I do in this page?

It gives you a link to their webpage

If I write a review about the incident, is there a chance they will see it and take action?

I would write it and contact them as its hurting them

Yeah to be fair Barclays have been understanding I think the second time actually helps with it

Has anyone else found a solution somehow with the Destream merchant?

Emailed you Jim ??

Can you tell me your email address?

Then I can write you contact addresses.

Kannst du mir deine E-Mail mitteilen?

Dann kann ich dir Kontaktadressen schreiben.