The casino is refusing to verify my account unless I provide my bank card details, even though I have never used a bank card there. Both my deposit and my withdrawal were made in ETH cryptocurrency. I have already submitted my ID, a bank statement to confirm my address, a screenshot of my ETH wallet app, and a selfie with my ID. All these documents have been verified.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re facing with your account verification. To better understand and address your situation, could you please provide us with the following details?

• What specific documents or information has the casino requested regarding your bank card?
• Are there any additional payment methods you have used apart from Ethereum?
• Have you possibly used your bank account to top up your crypto wallet?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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