Dear ageruptorild,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that you haven't provided the selfie yet?
• Could you please clarify when exactly you provided the last document(s)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have uploaded maybe 3 selfies and they are all approved what they are saying now is this:

But i Have not used my bank to make a transaction to the casino - and i have already sent them a 3month bankstatment and they have approved this aswell. I have used cryptocurrency, and i have already sent them proof of deposit wich they have approved.

Thank you very much for your reply, ageruptorild. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Thanks i have forwarded all communication - the biggest issue for the moment is that they want 3 months bank transactions, i have sent them this already and they have apporved - i dont have more banks.

Thank you very much, ageruptorild, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear ageruptorild,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GetSlots Casino representative to join this conversation and participate in resolving this complaint.

Dear GetSlots Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello!

To proceed with the verification process, we kindly request a bank statement in PDF format for the last three months, showing the account holder’s full name and account details. Additionally, please provide a recent selfie holding your valid identification document (ID), along with a handwritten note displaying the current date.

Please note that, in accordance with our Terms and Conditions, the Company reserves the right to carry out verification procedures upon a client’s first withdrawal and at any time thereafter.

We appreciate your cooperation and understanding.

Best regards,

GetSlots Casino

Dear ageruptorild,

Could you please follow the casino's instructions and let me know once you provide them with the documentation?

I'll be awaiting your reply.