The player from Austria has a verified account but is facing issues with the casino not processing her withdrawal. Despite waiting for five days and receiving no responses to her emails, she experiences only automated replies claiming it will take three business days.
Goldspin Casino - Player’s withdrawal is delayed.
Goldspin Casino
Safety Index:HighSafety Index
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8.7
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Opened
Current status
Waiting for Casino Guru to reply
6d 21h 12m 26s
Case summary
2 hours ago
Public
Junior Apprentice
Public
4 hours ago
Translation
Hello!
Unfortunately, I'm having problems with the casino. My account is verified, but they aren't paying out. Emails aren't being responded to. And the chatbot always replies with the same standard response. It would take three business days. But I've been waiting for five days now, and nothing has happened. Since the casino has extremely poor reviews, I fear it's a scam. Please help! Thank you.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Junior Apprentice
Public
2 hours ago
Translation
Hello! I already certified my account last year. I've waited six days, and today the withdrawal was declined without any explanation! It's a scam.
Automatic translation:
Public
Junior Apprentice
Public
1 hour ago
Translation
The casino is now demanding receipts for all the deposits I've made there. Including one from June 8th, even though I didn't deposit anything there that day. I've sent all bank statements and receipts.
I paid by instant bank transfer, and they're asking for a receipt from my Skrill account, even though I don't have one. This is really dubious, considering I was already certified in December. I've never experienced anything like this before. I hope you can help me.
Automatic translation:
Casino Guru is examining the case
