The player from Germany requested a refund of €1,272, arguing that the casino had violated its responsible gaming policies. He had set a deposit limit but was able to deposit more than the allowed amount immediately after removing the limit, contrary to the stated 24-hour wait period. The Complaints Team reviewed the situation but was unable to verify the player's claims regarding the timing of the limit removal and the casino's actions. Consequently, the complaint was rejected due to insufficient evidence to support the player's request for a refund.
GOPLAY365 Casino - Player seeks refund due to responsible gaming violation.
Amount: €1,272
GOPLAY365 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
GOPLAY365 Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
6 days ago
