The player from Germany requested a refund of €1,272, arguing that the casino had violated its responsible gaming policies. He had set a deposit limit but was able to deposit more than the allowed amount immediately after removing the limit, contrary to the stated 24-hour wait period. The Complaints Team reviewed the situation but was unable to verify the player's claims regarding the timing of the limit removal and the casino's actions. Consequently, the complaint was rejected due to insufficient evidence to support the player's request for a refund.
Igra? iz Nema?ke je zatra?io povra?aj novca od 1.272 evra, tvrde?i da je kazino prekr?io svoje politike odgovornog igranja. Postavio je ograni?enje depozita, ali je mogao da uplati vi?e od dozvoljenog iznosa odmah nakon uklanjanja ograni?enja, suprotno navedenom periodu ?ekanja od 24 sata. Tim za ?albe je pregledao situaciju, ali nije bio u mogu?nosti da potvrdi igra?eve tvrdnje u vezi sa vremenom uklanjanja ograni?enja i radnjama kazina. Shodno tome, ?alba je odbijena zbog nedovoljnih dokaza koji bi potkrepili igra?ev zahtev za povra?aj novca.
Automatski prevedeno: