I requested a €500 withdrawal via Bitcoin from Gransino, and it has still not been processed. I’ve contacted their customer support many times, and every time they say: "Finance said you will receive your money today." But that’s a lie — nothing happens.

It’s been days (or weeks, depending on your case), and they just keep repeating the same line without giving any real update. The money is still not in my wallet, and they refuse to provide a valid reason for the delay.

This kind of behavior is dishonest and unacceptable. I feel completely ignored and misled. I trusted this platform with my funds, and now they’re not paying out or taking any proper action.

I’m asking AskGamblers to help get my €500 processed and paid out immediately.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

El casino no reacciona de ninguna manera , y ahora ni puedo contactar el custmor support porque me la disactivaron