Миколп, a player from Ukraine, was informed that he should receive a call from the financial department about his withdrawal issues, but nothing new has happened since then.
HITLOTO Casino - Withdrawal difficulties.
Amount: 10,000 ?
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Миколп
Unregistered user
Public
5 years ago
Translation
He requested a conclusion 11/26/2019. They wrote to wait 15 days, 12/17/2019 they wrote, wait for a call from the financial department and that the management knows about my problem. 12/18/2019 they say nothing new
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Hello Миколп.
Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with Casino Guru team. We are sorry about the way you've been treated by the casino. Have you received any explanation from the casino regarding their approach?
Public
Branch Operations Lead
Public
5 years ago
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Branch Operations Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
