I’ve tried to close my account on 5 occasions and they won’t let me. They just keep trying to intice me with more free spins and additional money. It’s not ok, but they don’t care.

Dear Justin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, could you please let me know which reason for account closure you stated in your request, so we can continue resolving this complaint accordingly? Would you be so kind and forward any relevant communication between you and the casino to [email protected]?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Justin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.