Good morning, I had won 1900 euros at the casino, I made three withdrawals of 400 euros because the limit is 1200 per day, and 400 at a time, and I only had 700 left to make.

The next day, on 10-6-2025, they asked for identification. I sent everything, and the identification was done normally on 11-6-2025.

The first payment was made as normal on 12-6-2025, and since then no money has come in again. Today we have reached 16-6-2025 and still nothing has happened.

In the terms of use it says that it takes 2 business days for withdrawals to be made, and also the first three I made were a few seconds apart and only one withdrawal was made.

Now I have put in another 400 euros and I still have 300 euros in my account.

I think this is being done on purpose so I can gamble the money away again, it can't be that it takes a whole month to make a withdrawal of 1900 euros, this is tragic.

Also, when I ask them, they tell me that their team has approved the money and they are waiting for their bank to make the transfer.

I am also adding photos of everything I am saying.

Dear chrisdrg93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.