Good morning, I had won 1900 euros at the casino, I made three withdrawals of 400 euros because the limit is 1200 per day, and 400 at a time, and I only had 700 left to make.

The next day, on 10-6-2025, they asked for identification. I sent everything, and the identification was done normally on 11-6-2025.

The first payment was made as normal on 12-6-2025, and since then no money has come in again. Today we have reached 16-6-2025 and still nothing has happened.

In the terms of use it says that it takes 2 business days for withdrawals to be made, and also the first three I made were a few seconds apart and only one withdrawal was made.

Now I have put in another 400 euros and I still have 300 euros in my account.

I think this is being done on purpose so I can gamble the money away again, it can't be that it takes a whole month to make a withdrawal of 1900 euros, this is tragic.

Also, when I ask them, they tell me that their team has approved the money and they are waiting for their bank to make the transfer.

I am also adding photos of everything I am saying.

Καλημερα σα? ε?χα κερδ?σει στο καζ?νο 1900 ευρ?, ?κανα τρει? 3 αναλ?ψει? τον 400 ευρ? επειδ? το ?ριο ε?ναι 1200 την ημ?ρα, και 400 την φορ? και μου ?μειναν να κ?νω αλλ? 700.

Την επ?μενη μ?ρα μου στη? 10-6-2025 ζ?τησαν ταυτοπο?ηση ?στειλα τα π?ντα η ταυτοπο?ηση ?γινε κανονικ? στη? 11-6-2025.

Η πρ?τη πληρωμ? ?γινε κανονικ? στι? 12-6-2025, και απ? τ?τε δεν μπ?καν ξαν? λεφτ? σ?μερα ?χουμε φτ?σει 16-6-2025 και ακ?μη δεν ?γινε τ?ποτα.

Στου? ?ρου? χρ?ση? γρ?φει ?τι χρει?ζονται 2 εργ?σιμε? μ?ρε? για να γ?νουν οι αναλ?ψει?, και επ?ση? στι? πρ?τε? τρει? που ?κανα ε?χαν δι?φορα λ?γα δευτερ?λεπτα μεταξ? του? και ?γινε μ?νο η μ?α αν?ληψη.

Τ?ρα ?χω β?λει ?λλη μια 400 ευρ? και ?χω ακ?μη 300 ευρ? στον λογαριασμ? μου.

Νομ?ζω ?τι αυτ? γ?νεται επ?τηδε? για να ξαναπα?ξω τα λεφτ?, δεν γ?νεται να χρει?ζεται μ?σο? μ?να? για να κ?νω μια αν?ληψη 1900 ευρ? ε?ναι τραγικ? αυτ?.

Επ?ση? ?ταν του? ρωτ?ω μου λ?νε ?τι η ομ?δα του? ?χει εγκρ?νει τα χρ?ματα και περιμ?νουν απ? την τρ?πεζα του? να κ?νει την μεταφορ?.

Προσθ?τω και φωτογραφ?ε? απ? ?λα ?σα λ?ω.

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Dear chrisdrg93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

The verification was done normally and very quickly, it's unfair that they write that payments are made within only two days and for 1900 I predict it will take a month.

Η επαλ?θευση ?γινε κανονικ? και παρ? πολ? γρ?γορα, ε?ναι ?δικο να γρ?φουν ?τι οι πληρωμ?? γ?νονται μ?σα σε δ?ο μ?ρε? μ?νο και για 1900 προβλ?πω ?τι θα χρειαστε? ?να? μ?να?.

They gave me 400, which means they are withdrawing 400 a week. This is unjustified and ridiculous that it's happening.

Μου ?βαλαν αλλ? 400 δηλαδ? μου κ?νουν μια αν?ληψη την εβδομ?δα αυτ? το πρ?γμα ε?ναι αδικαιολ?γητο και αστε?ο που συμβα?νει

Thanks for the update and explanation of the situation.

Has the casino released more than the 400€ since your last reply?

Were you able to request further withdrawals of your winnings?

Please let me know.

I have made all the withdrawals, two more came in, now I am still waiting for 700 euros, it has taken them almost a month to deposit me the entire amount I have won, this is a joke and not serious

?χω κ?νει ?λε? τι? αναλ?ψει? μπ?καν ?λλε? δ?ο τ?ρα περιμ?νω ακ?μα 700 ευρ? , του? ?χει π?ρει σχεδ?ν ?να μ?να για να μου κ?νουν κατ?θεση ?λο το ποσ? που ?χω κερδ?σει αυτ? ε?ναι αστε?ο και μη σοβαρ?

Thank you very much, chrisdrg93, for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear chrisdrg93,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite iWild Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

I played my last wirhdraw because of their stupid slow withdrawals im not recommending this casino to anyone else, it took them 1 month to withdraw me 1600 euros

Dear chrisdrg93,

is there any pending balance to withdraw in your account?