I found Junglebet via www.kpvfaw.com and I registered on May 7, 2025, using my personal email and verified it through the confirmation link sent by JungleBet. I received a welcome bonus in DOGE and played fairly, following all terms.

I gradually increased my balance to approximately $230 worth of DOGE. I initiated a 600 DOGE withdrawal, which was confirmed via email as under manual review and "temporarily removed from my balance" while pending.

I continued playing with my remaining DOGE (around 114 USD worth), and shortly after that, I won over $1,000 — all through legitimate gameplay. I reached the required XP level, unlocked withdrawal rights, and followed all instructions honestly.

Suddenly, my account was suspended and I received vague accusations of:

Multiple accounts,

Spoofed user agent,

VPN or datacenter IP.

However, I can clearly prove:

This was my first and only registration (screenshot of welcome and verification emails included),

I used a standard Samsung phone with no advanced setup,

VPN was only briefly used to load certain restricted game providers — which the site allowed without warning.

JungleBet offered no real evidence, no support contact, and refused to respond to my request for transparency. I was banned after winnings became large — which makes this look like a payout evasion tactic rather than a legitimate ban.

I am respectfully requesting a fair review and reinstatement of my balance and withdrawal. All screenshots and proof are available.

Thank you,

Patrick****

Dear patrickboat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Junglebet Casino. I have checked the terms and conditions of the casino and have found the following rules:

3.4. You may not use a VPN, proxy, or similar services or devices that mask or manipulate the identification of your real location.

and

27.9.9. In the event that the Company suspects a Customer of engaging in abusive or fraudulent behavior in relation to the Launch Bonus, the Company reserves the right to withhold, cancel, or reclaim any promotional benefits or winnings derived therefrom.

27.9.10. Abuse of the Launch Bonus promotion includes, but is not limited to:

(b) Using VPNs, proxies, or any other services or tools that obscure or alter a Customer’s true location or identity; 

According to the T&C, altering your IP address is strictly forbidden. The casino reserves the right to void your winnings and terminate your account if the terms are breached.

Is there anything else we can help you with? 

Best regards, 

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

I would like to clarify a few points regarding my recent activity and account suspension:

Use of VPN:

I am located in the UAE, where both the Junglebet website and Casino Guru are blocked by telecom providers. I was forced to use a VPN with a Dubai-based server just to access the platform. I did not use VPN to manipulate location or for fraudulent purposes. My goal was only to log in and play, since access is otherwise restricted locally.

Timeline of Game Play:

From 12:57 AM, I played Dynamite Digging Doug (by Pragmatic Play), using a VPN.

I stopped using VPN shortly after and continued playing Booming Games titles (which are fully accessible without VPN).

I continued playing for 2+ hours after VPN was off, including the session where I won over $1,000.

If VPN use was really the issue, why wasn’t my account suspended right after the Pragmatic Play session? Why wait until 3:57 AM—right after my large win?

My Funds:

I had around $230 in DOGE, of which I withdrew 600 DOGE (approx. $102), and left over $114 in balance. Then I won $1,015.15 from a legitimate Booming Games session. My balance at the time of suspension was over $1,070.

I believe this sequence of events shows I acted in good faith. If VPN use is strictly prohibited, the platform should have been inaccessible entirely or provided proper warnings, especially during gameplay.

Please help me recover my winnings and clarify the fair use of Junglebet services for UAE-based users.

Thank You

Patrick

Dear patrickboat,  could you please specify how you know which games were accessible without a VPN? You mentioned that you were unable to open the casino website without a VPN, however, you played games by Booming Games without a VPN, which is controversial.

Do you remember what games you played to wager your bonus?

Hi Natalia, did you watch my YouTube videos I uploaded for your to check?

Please let me know.

Patrick

Can you specify what videos you mean and where you shared them?

I’m very sorry but you haven’t answered any of my previous questions. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance. 

Thank you very much for your reply, patrickboat. Before we move forward, could you please forward all the relevant communication between you and the casino (resp. email with the accusations from the casino) to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, patrickboat, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank You Natalia for your hard work on this.

I hope it will be settle soon since it's been more than 2 weeks now.

Is there any communication with Junglebet about matter?

Pat

Hello patrickboat,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Junglebet Casino to join the conversation.

Dear Junglebet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at [email protected]

The reason why the player was blocked initially from accessing the site is because we do not operate in the UAE. The user circumvented this block by using a VPN to play, and connected through multiple IP addresses which is why their funds were confiscated. As no deposit bonuses are abused often, we must stay vigilant to ensure that only 1 bonus is issued per household, which isn’t possible to do if someone is connecting through multiple IPs, all linked to data centers.

Lastly, this is what the user wrote on one of their replies above, which is a clear violation of our terms for the no deposit bonus:

I am located in the UAE, where both the Junglebet website and Casino Guru are blocked by telecom providers. I was forced to use a VPN with a Dubai-based server just to access the platform. I did not use VPN to manipulate location or for fraudulent purposes. My goal was only to log in and play, since access is otherwise restricted locally.

This is clearly a violation of our terms as stated below:

27.9.10. Abuse of the Launch Bonus promotion includes, but is not limited to:

(b) Using VPNs, proxies, or any other services or tools that obscure or alter a Customer’s true location or identity;

Dear Junglebet Casino,

Thank you for your response. I have reached out to you via email with some additional inquiries and am awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We did not received any email, could you send again or check if you have sent to the right email?

Dear Michal, Apologies for the delay. We have just replied to you via email.

Thank you

Junglebet Team

Thank you for all the information and evidence provided, Junglebet Team.

Dear patrickboat,

After a comprehensive review of the information and evidence you and the casino team have provided, I regret to inform you that I cannot advance your case any further.

As you were previously informed by the casino team, there were indeed multiple flags detected, like the same device user agent, the same bonuses claimed from a device with the same user agent, and other instances that cannot be considered just a mere coincidence. But more importantly, you clearly used a VPN to bypass the casino's IP block restriction to access their webpage, be able to register in the casino, and claim a bonus that is not available for players from your jurisdiction, which is unfortunately a clear breach of the casino's terms and conditions.

In light of the aforementioned points, I will now proceed to close this case as rejected - Unjustified.

I strongly recommend that you take the time to familiarize yourself with the terms and conditions of any casino and adhere to them to prevent similar situations in the future. Should you face any issues with this or any other casino in the future, please do not hesitate to contact us, and we will do our utmost to assist you.

Best regards,

Michal

Casino Guru