Dear CasinoGuru,

I am submitting this complaint regarding Justbit.io, which has unjustly confiscated both my €1,403.79 withdrawal and my original €250 deposit. I am asking for your help in resolving this case and holding the casino accountable for their actions.

On June 3, 2025, I made a €250 deposit at Justbit.io. I played normally and successfully completed the requirements, ending up with a balance of €1,403.79, which I attempted to withdraw.

However, on June 4, I received a vague and unjustified account closure notice, alleging a "violation of terms" without presenting any proof or concrete explanation. The email vaguely referenced fraud, cheating, and collusion — without specifying any actual action or evidence — and stated that no further clarification would be given. Since then, my account has been fully blocked, my funds confiscated, and support no longer responds to my emails.

Summary of the events:

• On June 3, 2025, I deposited €250 into my Justbit.io account.
• I played normally and successfully reached a balance of €1,403.79, which I requested to withdraw.
• On June 4, I received an email from the casino stating that my account had been closed due to alleged violations of their Terms, such as fraud, collusion, or multiple accounts.
• The message was vague and generic, providing no evidence and explicitly stating that I would not be informed of the reasons.
• Since then, my account has remained closed, my funds confiscated, and support has ignored all my follow-up emails and questions.

Thank you, CasinoGuru team, for reviewing this case. I trust in your experience and fairness to help resolve this issue.

Sincerely,

Aleksi

Dear aleksi112,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports, game providers)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey,

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

• I registered 3.6.2025 and made the deposit then for the welcome bonus. I got blocked the next day (4.6.2025).

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports, game providers)

• I played slots since this was a casino bonus

Did you achieve your current balance with the help of a bonus?

• Yes, it was a welcome bonus.

Thank you very much, aleksi112, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you aleksi112 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Justbit Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

Dear Peter,

Thank you for drawing our attention!

We are happy to explain the situation from our side, and have sent you this and all the confirmations of what we said to your email!

We thank you for your patience and understanding while we worked out the details.

Kind regards,

Justbit Casino