I was trying to withdraw money to my credit card (same one I made the deposit with) The credit card is under my name and all information are to same. The casino told me that my withdrawal request has failed and the only way to get my money would be in cryptocurrency but I dont use crypto and I dans have an account. I looked it up online and it happened to alot of other players . This is an unfair practice. They even refused to send me a wire transer...what kind of casino is that !?!

Dear Guillaume,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please note, that some casinos cannot transfer your money to any payment method due to local regulations and I would recommend you reconsidering withdrawal using cryptocurrency, if possible.

Did the casino specify the reason for offering you this option? Could you forward any relevant communication between you and the casino to [email protected]?

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Dear Guillaume,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.