Subject: Request for Assistance – Kinbet Closed My Account Without Paying €800

Dear Casino Guru Team,

I am reaching out to request your assistance regarding an unresolved issue with the betting site Kinbet.

I had a balance of €800 in my account, and I requested a withdrawal more than 15 days ago. Despite repeated follow-ups, the company kept assuring me that the payment would be processed "any moment now." However, no payment was ever made.

Suddenly, and without prior notice, my account was closed, and when I asked for an explanation via live chat, I received only the vague response: "By decision of the management."

I have done nothing to violate their terms and conditions. I feel that I am being denied access to my rightful funds without any valid reason.

I would greatly appreciate it if you could help me resolve this dispute or at least encourage the casino to provide a clear justification and release my funds.

I am happy to provide screenshots and any additional information you may need.

Thank you in advance for your time and support.

Kind regards,

(**** ,Stella )

Dear Stella1998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KinBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the account closure as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas