Subject: Request for Assistance – Kinbet Closed My Account Without Paying €800

Dear Casino Guru Team,

I am reaching out to request your assistance regarding an unresolved issue with the betting site Kinbet.

I had a balance of €800 in my account, and I requested a withdrawal more than 15 days ago. Despite repeated follow-ups, the company kept assuring me that the payment would be processed "any moment now." However, no payment was ever made.

Suddenly, and without prior notice, my account was closed, and when I asked for an explanation via live chat, I received only the vague response: "By decision of the management."

I have done nothing to violate their terms and conditions. I feel that I am being denied access to my rightful funds without any valid reason.

I would greatly appreciate it if you could help me resolve this dispute or at least encourage the casino to provide a clear justification and release my funds.

I am happy to provide screenshots and any additional information you may need.

Thank you in advance for your time and support.

Kind regards,

(**** ,Stella )

Dear Stella1998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KinBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the account closure as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, I had the account for quite some time before I deposited and won now, I asked to identify it but they told me that it is not necessary unless requested. I made a deposit and used the bonus they gave me and after completing all the wagering required to withdraw the amount, namely x35 on various slot machines, I proceeded to withdraw. Every day in the chat they told me that everything is fine and from moment to moment you will receive the money. Finally they closed my account to apparently avoid payment with an email justification that it is an administrative decision. I have all the evidence needed and requested, please help me

Καλημ?ρα σα? ε?χα τον λογαριασμ? για αρκετ? καιρ? πριν κατ?θεσω και κερδ?σω τ?ρα,ζ?τησα να τον ταυτοποι?σω αλλ? μου ε?παν ?τι δεν χρει?ζεται παρ? μ?νο αν ζητηθε?.Εκανα μια κατ?θεση και χρησιμοπο?ησα το μπ?νου? που μου δ?ναν και αφ?του ολοκλ?ρωσα ?λο το τζιραρισμα που απαιτο?νταν ?στε να γ?νει αναληψιμο το ποσ? δηλαδ? x35 σε δι?φορου? κουλοχ?ρη?,προχ?ρησα σε αν?ληψη . Καθημεριν? στο τσατ μου λ?γανε ?τι ?λα ε?ναι καλ? και απ? στιγμ? σε στιγμ? θα λ?βει? τα χρ?ματα.Τελο? μου κλε?σανε το λογαριασμ? για να αποφ?γουν προφαν?? την πληρωμ? με αιτιολ?γηση email ?τι ε?ναι διοικητικ?? απ?φαση?.Εχω ?τι αποδεικτικ? στοιχε?ο χρει?ζεται και μου ζητηθε?,παρακαλ? για την βο?θεια σα?

Below I list some of the many details I have and you are asking me for. Thank you.

Παρακ?τω παραθ?τω ορισμ?να απ? τα πολλ? στοιχε?α που ?χω και μου ζητ?τε.Ευχαριστ?

However, they continue to apologize and say that they should have deposited it, telling me that I will receive it soon because the withdrawal is in the final stages while they have closed my account.... Big disappointment

Παρ?λα αυτ? συνεχ?ζουν να μου λ?νε συγν?μη και ?τι θα ?πρεπε να τα ?χουν καταθ?σει, λ?γοντα? μου ?τι σ?ντομα θα τα λαβω γιατ? η αν?ληψη ε?ναι σε τελικ? στ?διο εν? μου ?χουν κλε?σει τον λογαριασμ?.... Απογο?τευση μεγ?λη

For some strange reason I received my money, the account remained closed but I don't care, so thank you very much for your willingness to help ????

Κατα κ?ποιο περ?εργο λ?γο ?λαβα τα χρ?ματα μου,ο λογαριασμ?? ?μεινε κλειστ?? αλλ? δεν με απασχολε?,οπ?τε σα? ευχαριστ? πολ? για την δι?θεση σα? για παροχ? βο?θεια? ????

Dear Stella1998,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

www.kpvfaw.com