Hi!

They closed my acc without a reason with 6000 usd in it! How should i proceed?

Dear sseven07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the closure of your account.

To assist you better and to understand the situation fully, could you please clarify the following:

• Have you received any communication from the casino regarding the closure of your account? If so, please forward it to me at [email protected].
• When did you first notice that your account was closed?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place sport bets only?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.