Dragi/a sseven07,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to imate problem sa zatvaranjem naloga.
Da bismo vam bolje pomogli i u potpunosti razumeli situaciju, molim vas da pojasnite slede?e:
- Da li ste primili bilo kakvu komunikaciju od kazina u vezi sa zatvaranjem va?eg naloga? Ako jeste, molim vas da mi je prosledite na [email protected] .
- Kada ste prvi put primetili da vam je nalog zatvoren?
- Da li ste pro?li potpunu KYC verifikaciju ili barem podneli bilo kakve identifikacione dokumente kazinu na verifikaciju?
- Koje vrste igara ste igrali? Da li su to bili slotovi, igre u kazinu u?ivo ili ste se kladili samo na sport?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Veronika
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Dear sseven07,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the closure of your account.
To assist you better and to understand the situation fully, could you please clarify the following:
- Have you received any communication from the casino regarding the closure of your account? If so, please forward it to me at [email protected].
- When did you first notice that your account was closed?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- What types of games did you play? Were they slots, live casino games, or did you place sport bets only?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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