The player from Germany submitted this complaint three days after he requested a withdrawal in the casino. We explained to him that he should wait at least 14 days for his withdrawal to be paid out and then submit a complaint here. After that, the player did not respond to our questions, so we had to reject the complaint.
Laz Vegas Casino - Player’s withdrawal is delayed.
Amount: €940
Laz Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Laz Vegas Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello
this casino waits forever to pay me my winnings and when I ask, they don't tell me when the money should be there.
I've been waiting for over 3 days now and I've also been fully verified for 3 days.
there were also problems there were rejected documents that were accepted in every other casino and only accepted after hours of back and forth and the reference to you to file a complaint.
this casino does everything to put obstacles in the player's way
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear Borusse42,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards
Veronika
Public
Complaint Specialist
Public
2 years ago
Dear Borusse42,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
