Hello

this casino waits forever to pay me my winnings and when I ask, they don't tell me when the money should be there.

I've been waiting for over 3 days now and I've also been fully verified for 3 days.

there were also problems there were rejected documents that were accepted in every other casino and only accepted after hours of back and forth and the reference to you to file a complaint.

this casino does everything to put obstacles in the player's way

Hallo

dieses Casino wartet ewig um mir meine Gewinne auszuzahlen und auf nachfragen wird mir auch keine Zeit genannt bis wann das Geld da sein sollte.

Ich warte nun seit über 3 Tagen und bin auch seit 3 Tagen vollst?ndig verifiziert.

dort gab es auch Probleme es wurden Dokumente abgelehnt die in jedem anderen Casino akzeptiert wurden und nach stundenlangem hin und her und dem Verweis bei euch eine Beschwerde einzureichen erst akzeptiert.

dieses Casino tut alles um den Spieler Steine in den Weg zu legen

Dear Borusse42,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Veronika

Dear Borusse42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.