The player from Austria has a withdrawal request of €500 from June 29, 2025, along with three additional withdrawals pending since July 2 and July 3, 2025. Despite being verified and having previously received a payout, he faces a nine-day wait, with the casino indicating potential delays, and he is restricted to a €500 withdrawal every 24 hours.
Legiano Casino - Player's withdrawal is delayed.
Legiano Casino
Safety Index:HighSafety Index
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8.6
Legiano Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
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Case summary
3 hours ago
Public
Novice
Public
6 hours ago
Translation
I requested a withdrawal of €500 on June 29, 2025 and I still have three withdrawals pending on July 2, 2025 and July 3, 2025. I have read the terms and conditions and it says that it takes three days for the payout and I am still waiting. I am asking you to please process it quickly. I finally want my payout. And they are writing to me that there might be a delay. I have been waiting for my payout for nine days. How long could it be delayed? I am also verified and have already received one payout. And I still have €11,000 in my account. They are not increasing my payout amount. I always have to pay out €500 every 24 hours.
I hope the matter can be resolved without further action.
Greetings Muhammad
Automatic translation:
Public
Complaint Specialist
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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Thank you for your patience, and stay safe.
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