The player from Austria experiences issues with Lemon Casino, where her €50 deposit is deducted from her bank account but not credited to her gaming account. Despite providing booking confirmations and receiving only automated responses, she has not seen any resolution.
Lemon Casino - Player’s deposit is delayed.
Lemon Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Lemon Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 16h 7m 57s
Case summary
yesterday
Public
Visitor
Public
6 days ago
Translation
Stay away from this casino!!!!
I registered late Thursday afternoon and immediately transferred €50 via bank transfer! The money was immediately deducted from my bank account on Thursday but not credited to my gaming account!
Since Thursday, I've been fobbed off with automated responses from the employees. Apparently, my bank didn't authorize the payment (I called the bank and everything was authorized and paid as required) and they're sorting it out internally. I sent the booking confirmation from both the bank and the payment service provider Rillpay. To no avail!!!!!
Countless such replies but no sign of my 50€!!!
Nothing has happened to Mirko at any other casino (and I have played at many)!!!
I've now requested a refund to my bank account. I'm curious to see what happens!
In any case, stay away from Lemon Casino or should I say Lemon Circus???
Terrible!!!!!
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 days ago
Dear Meriva01,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
Public
Visitor
Public
4 days ago
Translation
Dear Katarina,
Why should I contact the payment service provider if I made the payment through your site?
Isn't that your job? I sent you all the documents as proof?
Really a poor performance!!!!!
Automatic translation:
Public
Casino representative
Public
2 days ago
Dear Katarina and the Casino Guru Team,
Thank you for giving us the opportunity to respond to this case regarding the player.
After investigating the matter internally, we would like to clarify that the deposit in question was initiated by the player on June 26, 2025, using a standard bank transfer method. While the funds may have appeared as debited immediately on the player’s end, they were in fact only reserved by the sending bank at that time.
We received the actual funds only after final confirmation and release by the sender’s bank on June 30, 2025 and the deposit was credited to the player's account promptly upon receipt.
There was no delay or technical issue on the side of Lemon Casino. This is a common scenario with traditional bank transfers, where processing times may vary depending on the banking institution involved.
We hope this explanation clarifies the situation. We remain open to cooperation with Casino Guru and are willing to submit the full documentation for independent review if required.
Thank you for your understanding and support.
Kind regards,
Casino Representative
Lemon Casino??
Public
Casino Analyst & Complaint Specialist
Public
yesterday
Thank you for the prompt response, Lemon Casino.
Meriva01,
could you please advise if you have received the deposit?
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Meriva01 has 5d 16h 7m 57s to reply
