The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved, and the complaint was marked as 'Resolved' in our system. The player was advised to cooperate with the casino regarding KYC verification and to allow sufficient time for the withdrawal to be processed. After confirming that all necessary steps had been completed, the payment was successfully processed.
Leon Casino - Player claims that payment has been delayed.
Amount: €400
Leon Casino
Safety Index:Above averageSafety Index
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7.9
Leon Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Translation
Hello everyone,
On June 8, 2025, and June 9, 2025, I withdrew a total of €400 from my Leonbet account to my bank account. The money usually arrives in my account within a few hours. This time, it still hadn't arrived after three days, so I contacted support. I was told that the payment service provider had five days to process the payment, and only then could the corresponding proceedings be initiated. I was assured that support would do everything in its power to resolve the matter.
More than five days have passed, and I tried to contact support as agreed. I haven't received a response for two days now, as if I've been blocked. This withdrawal was preceded by four-figure deposits, and I completely fail to understand why they're trying to cheat me out of these €400.
I hope you can give me some advice on how to proceed with this matter.
Thanks so much
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Dear Bulletproof,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Dear Bulletproof,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
