Hello everyone,

On June 8, 2025, and June 9, 2025, I withdrew a total of €400 from my Leonbet account to my bank account. The money usually arrives in my account within a few hours. This time, it still hadn't arrived after three days, so I contacted support. I was told that the payment service provider had five days to process the payment, and only then could the corresponding proceedings be initiated. I was assured that support would do everything in its power to resolve the matter.

More than five days have passed, and I tried to contact support as agreed. I haven't received a response for two days now, as if I've been blocked. This withdrawal was preceded by four-figure deposits, and I completely fail to understand why they're trying to cheat me out of these €400.

I hope you can give me some advice on how to proceed with this matter.

Thanks so much

Hallo zusammen,

ich habe am 08.06.2025 und am 09.06.2025 insgesamt 400 Euro von meinem Account bei Leonbet auf mein Bankkonto ausgezahlt. In der Regel kommt das Geld schon nach einigen Stunden aufs dem Konto an. Diesmal war es nach drei Tagen immer noch nicht angekommen, woraufhin ich den Support kontaktiert habe. Man sagte mir, dass der Zahlungsdienstleister fünf Tage Zeit h?tte die Zahlung zu bearbeiten und erst dann ein entsprechendes Verfahren er?ffnet werden kann. Man versicherte mir, dass der Support in dieser Angelegenheit alles versuchen wird die Sache zu regeln.

Nun sind schon mehr als fünf Tage vergangen und ich versuchte, wie abgemacht den Support zu kontaktieren. Seit zwei Tagen nun bekomme ich keine Antwort, so als h?tte man mich blockiert. Dieser Auszahlung gingen Einzahlungen in vierstelliger H?he voraus und mir fehlt voll und ganz das Verst?ndnis warum man mich um diese 400 Euro betrügen will.

Ich hoffe, ihr k?nnt mir Tipps geben wie ich in dieser Sache weiter vorgehen kann.

Vielen lieben Dank

Dear Bulletproof,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Bulletproof,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika