The player from Germany has been accused of opening multiple accounts. His deposit was seized, and the account closed. His deposits were returned, so we closed this complaint as resolved.
LightCasino - Player’s account suspended and all the funds confiscated.
Amount: €25
LightCasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
LightCasino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I have created an account. I only use an email address and a cell phone number. In my email inbox I also have no emails about previous registrations that I could not remember. I deposited 25 euros and my account was closed. Reason: My account is a public, without further information. My 25 euros are now gone .. This casino is definitely scam.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Randy,
Thank you very much for submitting your complaint. I have checked the terms and conditions, and this is what I found:
I will contact the casino and ask for their clarification, but before I do that, please, could you confirm that nobody else has created an account with this casino from the same IP address as yours? Maybe someone from your family members or neighbors? Additionally, please could you affirm that you have never received your deposit back? Thank you very much in advance for your reply.
Bets regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Randy,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
5 years ago
Translation
Hello thanks for taking care of it .. I received my deposit back yesterday .. Thank you anyway .. I was not able to find out if someone had created an account there.
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Thank you very much Randy for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Hello Randy,
I would like to know, since you have received your deposit back, if you wish to continue resolving your complaint. Or should I try to find out why was your account closed?
Please let me know, so we can decide how to carry on with this complaint.
