The player from the United Kingdom reported receiving constant spam texts and calls from the casino despite attempts to block them. The issue involved daily voicemails and welcome bonus messages, which continued even after the player reported them as spam. The Complaints Team was unable to pursue the matter further due to the casino's lack of cooperation, as indicated by multiple closed cases under a "No Reaction Policy." Consequently, the complaint was closed as unresolved.
Love Casino - Player is facing spam calls and texts.
Black points: 40
Amount: ??
Love Casino
Safety Index:Very lowSafety Index
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2.4
Love Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Receiving texts/calls spam all the time every day from them when I am trying to block them
Public
Complaint Resolution Center Team Lead
Public
2 months ago
Dear emmalouisecasey1,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
To help us understand your situation better, could you please provide more details by answering the following questions:
- What specific texts or calls have you been receiving?
- Have you attempted to block these numbers, and if so, how?
- Have you contacted customer support regarding this matter prior to this complaint?
Your cooperation in providing these details will help us investigate and work towards a resolution.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 months ago
Hi there,
It's mainly calls leaving voicemails everyday, constant welcome bonus messages. I have blocked every number and call on my phone and reported them spam. I forwarded some of the messages on to the number 7726 also but the messages seem to be getting more frequent.
I couldn't find where to contact customer services on their page.
Thank you so much for your help
Emma
Public
Complaint Resolution Center Team Lead
Public
2 months ago
Dear emmalouisecasey1,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
