The player from Baden-Württemberg had a verified account but faced repeated issues withdrawing €300 from Casino Lucky Hunter, with five rejections due to various errors related to his bank details. The issue was resolved after the player confirmed that he had successfully completed the required KYC verification and had provided the necessary details for a different withdrawal method. The Complaints Team marked the complaint as resolved upon confirmation from the player.
Lucky Hunter Casino - Player's withdrawal has been delayed.
Amount: €300
Lucky Hunter Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Lucky Hunter Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Public
1 week ago
Translation
My account is verified, I have withdrawn €300 and the Casino Lucky Hunter rejects it every time. One time the reason is that they did not enter their IBAN correctly, another time the name of the bank was not entered correctly and each time my withdrawal was rejected a total of 5 times.
I am angry and annoyed.
Best regards
BERHAT K.
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear Bero86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing winnings from the casino. To assist you better, could you please provide more details by answering the following questions:
- What method are you using to withdraw your funds (e.g., bank transfer, e-wallet)?
- Have you made any successful withdrawals from this casino before?
- Have you tried choosing a different payment method for your withdrawal?
- Have you passed the full KYC verification?
- Has the casino customer support suggested what you can do to successfully withdraw your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Complaint Specialist
Public
1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Bero86,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
