They disabled my account, sent me a text message telling me my withdrawal was rejected. Went to live chat, they told me my account was under investigation , and then they blocked me from accessing the live chat.

Hi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received a time frame from the casino how long the investigation will last? How many days ago you have received a text message which informed you about your rejected withdrawal? Could you please forward a screenshot to [email protected]? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.