Basically I have estimated that withdrawal amount as originally it was ￡800 but after a few months I thoight maybe I could reduce the amount and they may pay me. But I've now waited another 4 months and still have nothing. The free money was gifted to me as a birthday bonus where I won quite a lot of money and followed all wagering requirements. Magic win customer services have not been helpful and get annoyed I contact them too much to request a response of some kind but I don't get anything other than sorry about the delay.

Dear Kellabella1985,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• When was the last time you were in contact with the casino regarding your delayed payout?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

From what you have told me and the amount of reviews I've read I won't be seeing this money, however this email I received about canceling my withdrawal meant that yesterday I had to go back into my account and re attempt my withdrawal and fuse is the response I got. Probably the most I've actually got from them but it's all still rubbish as far as security goes. I'll keep you posted I guess

Dear Kellabella1985,

Thanks for your reply.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue, as you already pointed out.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint in the future.