The player from Austria faced a problem with a failed deposit, which resulted in the amount being deducted from his bank account without resolution. Despite contacting the casino multiple times and receiving conflicting information from various representatives, he did not receive clarification or his funds after 7 days. The issue was resolved when the player confirmed that the money had been credited back to his bank account. The complaint was marked as 'resolved' in the system by the Complaints Team.
MonsterWin Casino - Player’s deposit has been delayed.
Amount: €200
MonsterWin Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
MonsterWin Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Deposit failed, amound booked away from my bank account.
Have been in touch with casino several times. Have talked to 6 different people, every time from start.
One says finance department will contact me. Other says money will be on my bank account in 2 days. Third says deposit was processed, no issue. Forth apologies for the issue and money should be credited back.
7 days has passed and I still have no idea where my money is.
I really dont know how to resolve this now.
Thank you for your support in advance!
kind regards,
Mico
Public
Head of Complaint Resolution Center
Public
1 month ago
Dear tesanovic88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 month ago
Hello Petronela,
I have sent you an E-Mail to above stated adress. Thank you!
Kindly,
Mico
Public
Head of Complaint Resolution Center
Public
1 month ago
Dear tesanovic88,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
www.kpvfaw.com
