The player from Spain placed a bet in roulette. While the roulette was spinning, his bet was cancelled and the money was returned to his account. However, the roulette threw a big win and the player feels betrayed. Since the player got his money back to his account, we rejected the complaint.
MyStake Casino - Player’s bet was cancelled.
Amount: €1,645
MyStake Casino
Safety Index:Very highSafety Index
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9.5
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Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, the other day I was playing a live game show, and I placed a bet of 50 euros, then when the roulette wheel was spinning, it suddenly canceled my bet and after that it threw a big win, a 235x multiplier in the game on which had 7 of the 50 euros bet on it, I have the captures and photos of the time that they returned the 50 euros of the bet and how they canceled it when the roulette wheel was spinning
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear Toni11m,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to MyStake’s Terms and Conditions:
Prior to the acceptance of the bets, the Company reserves the right to change/amend/decrease/increase/suspend/cancel any odds (cancel the acceptance of the odds) displayed on the Website anytime and at its sole discretion. In this case, the only valid odds are considered to be the ones set in the Company’s software program.
- In case of obvious errors, the bets placed may be canceled and annulled.
I apologize but since the casino returned the whole bet to your account, there is nothing we can do to help. We are talking about potential winnings here, so we are not entitled to ask the casino to credit them to your account.
Please let me know if there’s anything else I can assist you with.
Kind regards,
Veronika
Public
Complaint Specialist
Public
2 years ago
Thank you for your understanding. This complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
