Deposited my own money , withdrew the amount of $9800 , customer service said it would be done by the afternoon . Waited 5 hours and no reaponse from customer support and then they logged me out of my account

Dear Petaalynn91,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Before we proceed with further investigation, could you please post the casino's website link here in this thread?

I will be patiently waiting for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

https://www.ocl8aus.com/

Thank you for your reply, Petaalynn91. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently don't have access to your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

Thank you very much in advance for your reply.

Correct , I don’t have access at all to my account .

I was playing slot games .

yes I passed verification before I lost access to my account

Is there any chance at all of getting my winnings . I noticed the safety index of the casino was changed to very low .

Thank you very much for your reply, Petaalynn91. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I uploaded photos when I first submitted a complaint they should be on file with use

Unfortunately, the uploaded screenshots do not contain any communication between you and the casino regarding your blocked account. Can you please forward it to me?

I have emailed you screen shots

Thank you very much, Petaalynn91, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Petaalynn91 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask OCL8 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Thank you so much . I will be waiting to hear back from you with what they have to say . Thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And so if they don’t reply that means I won’t get my $9000 ?

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter