Hello There,

I Am Writing This Complaint Against Parimatch Caisno Website Has Stolen My Funds Which Was Not Credited To My Casino Account It's Been More Than 30 Days

I had Contacted The Live Chat Support Agent They Are Saying That Their Experts Are Working On This Issue But They Are Just Wasting My Time & Fooling Thier Player By Giving This Type oF Excuse.

Every Day I Asked Then They Says Please Wait Have Some Patient.

I have Attached The Payment Proof Screenshot On The Live Chat Agent Chat & Their Response

Account I'd - 903514682

Deposit Date - 16/02/2025

Deposit Amount - 3600

UPI Reference - 504770004191

Kindly Take Legal Action Against This Parimatch Caisno Website

Dear mahendra764,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Veronika

I Have Already Contacted The Live Agent Of Parimatch Website They Are Just Giving Me Excuses Regarding My Deposit

I Had Deposited 500 for the first Time On This Website & This Was My 2nd Deposit At Parimatch amount of 3600 inr

Kindly check the chats

Thank you for the screenshots.

Have you contacted your payment provider as I recommended in my first response? It would be best to get in touch with your bank and inquire about the status of your transaction. It's possible that the payment was lost during the transfer and could be refunded to your bank account.

Please keep me updated on any developments, and feel free to reach out if you need further assistance.

Dear mahendra764,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello There I Have Already Sent Them My Bank Statement Pdf The amount Was Debited From My Bank Account & The Payment is successful From My End I have Already Contacted The Bank They Said Payment Is Sent To The Merchant But Parimatch Customer Care Are Lying To Me That They Have Not Received The Funds

I Have Attached Pdf Format Of My Bank Statement From The Date Of Payment Till April Months Date

Kindly Take Legal Action Against The Parimatch Website I have All the evidence against the payment

Please forward me the bank statement starting from the day you deposited until today at [email protected], as I have not received any emails from you yet. Thank you for your cooperation.

Hello Veronica I Have Successfully Sent My Bank Statement PDF File From 16 Feb To 13th April

Kindly Take Legal Action Against This Website merchant For Fraud

Thank you very much, mahendra764, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear mahendra764,

My name is Jana and from now on, I will assist you with resolving your complaint. Now I would like to invite Parimatch Casino IN representative to join this conversation and participate in the resolution of this complaint.. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rainadeva and Casino Guru Representative,

The payment in question has not been successful; in other words, the funds have not been received.

Please advise the customer to contact your bank for further assistance.

Thank you for your understanding.

I Have Already Attached The Bank Statement Of The Debited Amount From My Bank & I Had Also Contacted The Bank They Said The Funds Has Been Successfully Transferred To The Merchant

Dear Mahendra,

Thank you for your submission. We have reviewed the screenshot you provided; however, we are unable to ascertain either the payment number or the transaction number from it. Unfortunately, the screenshot does not clearly indicate that the payment was made to us, as it only displays the amount.

Could you please provide additional screenshots or information that would help us identify your payment details and name? We appreciate your understanding and assistance in this matter.

Thank you.

Hello There,

I Have All The Proof Against Your Parimatch Merchant That They Have Received The Payment They are Just Lying That They Have Not Received

The Payment Was Made Successful On 16/02/2025

Time - 8 : 10 Pm

Amount - 3600

Merchant Name - Bos Center Private Limited

Merchant UPI Address - boscenterprivatelimited.rzp@icici

Payment Send From My Bank

Kotak Mahindra Bank

Bank Last 4 Dights Are - 4283

Sender Name - Manish Pandit

Bank Reference Number - 504770004191

I Kindly Request You To Ask Your Merchant Name - Bos Center Private Limited Which Was Registerd On Your Website As A Payment Gateway

I Had Already Submitted My Bank Statement Pdf In Parimatch Complaint File

So You Can Check The Amount Which Was Debit From My Bank Account Statement

Because I Have No Option Here To Send You The Pdf File Of My Bank Statement I Have Already Sent This To Your Parimatch official Email As A Proof Of Evidence

[email protected]

From My Registerd Email At Parimatch Website [email protected] on 6/04/2025

But I Have Not Received Any Response Back From Your End

Kindly Check The Screenshot Attached

Dear mahendra764,

We acknowledge that these transactions were not initiated from your end, and the deposit has not been credited. Unfortunately, this issue appears to stem from the payment system, as evidenced by the attached screenshot indicating that the funds have not reached us. We recommend that you contact the payment provider for further clarification.

Thank you for your understanding.

Dear mahendra764,

I have reviewed all the information and evidence from you as well as from the casino, and while I can agree with you that the casino team could have handled the situation in a bit more user-friendly way, the thing is that the funds simply were not received on the casinos and they were indeed send to a different merchant. Please understand that it is the player's responsibility to make sure they are inserting the correct payment details. Although I genuinely want to help you, we are not a financial authority, and we have absolutely no influence on any transaction between 2 establishments.

This situation has to be addressed by the appropriate bank. If the bank will not handle the situation to your satisfaction, I guess you can submit a complaint to the National Payments Corporation of India (NPCI) here Register a Complaint

I'm afraid that apart from this, there is not much else that can be done from our side. I do understand your dissatisfaction with the whole situation, but the casino team cannot process any credits or refunds for funds that have not been received on their side. I hope you understand.

With all this being said, regrettably, we are not able to further pursue your case. Please let me know if I can assist you with anything else.