NaslovnaPritu?beParimatch Casino IN - Depozit igra?a nije pripisan na njegov kazino ra?un.
Parimatch Casino IN - Depozit igra?a nije pripisan na njegov kazino ra?un.
Automatski prevedeno:
Iznos:
3.600 INR
Parimatch Casino IN
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
4.3
Parimatch Casino IN ima Indeks sigurnosti od 4,3, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
16/03/2025
|
Zatvoren : 19/05/2025
Zatvoren
Na?a presuda
Drugo
ODBIJENO
Rezime slu?aja
pre 1 meseca
Prevod
The player from India reported that his deposit of 3600 had not been credited to his casino account for over 30 days. Despite having contacted live chat support multiple times, he received no resolution and felt neglected by the casino. The Complaints Team reviewed the evidence and concluded that the funds had been sent to a different merchant and not received by the casino. It was determined that the player needed to address the issue with his bank, as the casino could not process any credits for funds not received on their side. The case was ultimately not pursued further by the Complaints Team.
Igra? iz Indije je prijavio da njegov depozit od 3600 nije upla?en na njegov kazino ra?un vi?e od 30 dana. Uprkos tome ?to je vi?e puta kontaktirao podr?ku putem ?askanja u?ivo, nije dobio nikakvo re?enje i ose?ao se zapostavljeno od strane kazina. Tim za ?albe je pregledao dokaze i zaklju?io da su sredstva poslata drugom trgovcu, a ne da ih kazino primi. Utvr?eno je da igra? treba da se obrati svojoj banci za re?avanje problema, jer kazino nije mogao da obradi nikakve uplate za sredstva koja nisu primljena na njihovoj strani. Tim za ?albe na kraju nije dalje vodio slu?aj.
Pi?em ovu ?albu protiv Parimatch Caisno veb lokacije je ukrao moja sredstva koja nisu bila pripisana mom kazino nalogu Pro?lo je vi?e od 30 dana
Kontaktirao sam agenta za podr?ku ?askanja u?ivo. Oni ka?u da njihovi stru?njaci rade na ovom problemu, ali oni samo gube moje vreme i zavaravaju svog igra?a daju?i ovu vrstu izgovora.
Svaki dan sam pitao, a onda su mi rekli: Molim sa?ekajte, imajte nekog pacijenta.
Prilo?io sam snimak ekrana dokaza o pla?anju na ?askanju agenta u?ivo i njihov odgovor
Ra?un koji bih - 903514682
Datum depozita - 16.02.2025
Iznos depozita - 3600
Referenca UPI - 504770004191
Preduzmite pravne mere protiv ove veb lokacije Parimatch Caisno
Hello There,
I Am Writing This Complaint Against Parimatch Caisno Website Has Stolen My Funds Which Was Not Credited To My Casino Account It's Been More Than 30 Days
I had Contacted The Live Chat Support Agent They Are Saying That Their Experts Are Working On This Issue But They Are Just Wasting My Time & Fooling Thier Player By Giving This Type oF Excuse.
Every Day I Asked Then They Says Please Wait Have Some Patient.
I have Attached The Payment Proof Screenshot On The Live Chat Agent Chat & Their Response
Account I'd - 903514682
Deposit Date - 16/02/2025
Deposit Amount - 3600
UPI Reference - 504770004191
Kindly Take Legal Action Against This Parimatch Caisno Website
Da li ste kontaktirali svog dobavlja?a pla?anja kao ?to sam preporu?io u svom prvom odgovoru? Najbolje bi bilo da stupite u kontakt sa svojom bankom i raspitate se o statusu va?e transakcije. Mogu?e je da je uplata izgubljena tokom prenosa i da mo?e biti vra?ena na va? bankovni ra?un.
Obave?tavajte me o svim de?avanjima i slobodno mi se obratite ako vam zatreba dodatna pomo?.
Thank you for the screenshots.
Have you contacted your payment provider as I recommended in my first response? It would be best to get in touch with your bank and inquire about the status of your transaction. It's possible that the payment was lost during the transfer and could be refunded to your bank account.
Please keep me updated on any developments, and feel free to reach out if you need further assistance.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear mahendra764,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo, ve? sam im poslao svoj bankovni izvod u PDF formatu. Iznos je zadu?en sa mog bankovnog ra?una i pla?anje je uspe?no od mog kraja. Ve? sam kontaktirao banku Rekli su da je uplata poslata trgovcu, ali Parimatch slu?ba za korisni?ku podr?ku me la?e da nisu primili sredstva
Prilo?io sam Pdf format svog bankovnog izvoda od datuma uplate do datuma aprila meseca
Preduzmite pravne mere protiv Parimatch veb stranice Imam sve dokaze protiv pla?anja
Hello There I Have Already Sent Them My Bank Statement Pdf The amount Was Debited From My Bank Account & The Payment is successful From My End I have Already Contacted The Bank They Said Payment Is Sent To The Merchant But Parimatch Customer Care Are Lying To Me That They Have Not Received The Funds
I Have Attached Pdf Format Of My Bank Statement From The Date Of Payment Till April Months Date
Kindly Take Legal Action Against The Parimatch Website I have All the evidence against the payment
Molimo vas da mi prosledite izvod iz banke po?ev od dana kada ste polo?ili depozit do danas u [email protected] , po?to jo? nisam primio nijednu e-po?tu od vas. Hvala vam na saradnji.
Please forward me the bank statement starting from the day you deposited until today at [email protected], as I have not received any emails from you yet. Thank you for your cooperation.
Hvala vam puno, mahendra764, ?to ste dali sve potrebne informacije. Va?u ?albu ?u sada preneti koleginici Jani ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, mahendra764, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Moje ime je Jana i od sada ?u vam pomagati u re?avanju va?e ?albe. Sada bih ?eleo da pozovem predstavnika Parimatch Casino IN-a da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe. ?eleo bih da vas upozorim, ako va? depozit nikada nije upla?en na va? kazino ra?un, jedino ?to mo?ete da uradite je da kontaktirate svog dobavlja?a pla?anja. Oni moraju da istra?e, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slu?ajevima, kazino ima vezane ruke. U me?uvremenu, toplo bih preporu?io da ne deponujete vi?e sredstava dok se problem ne re?i. Ako se novac izgubi tokom transakcije, bi?e potrebno neko vreme pre nego ?to bude pripisan na va? kazino ra?un.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem.
Dear mahendra764,
My name is Jana and from now on, I will assist you with resolving your complaint. Now I would like to invite Parimatch Casino IN representative to join this conversation and participate in the resolution of this complaint.. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Ve? sam prilo?io/la izvod iz banke sa iznosom zadu?enosti iz moje banke i kontaktirao/la sam banku. Re?eno mi je da su sredstva uspe?no preba?ena trgovcu.
I Have Already Attached The Bank Statement Of The Debited Amount From My Bank & I Had Also Contacted The Bank They Said The Funds Has Been Successfully Transferred To The Merchant
Hvala vam na slanju. Pregledali smo snimak ekrana koji ste nam poslali; me?utim, nismo u mogu?nosti da utvrdimo ni broj uplate ni broj transakcije sa njega. Na?alost, snimak ekrana ne pokazuje jasno da je uplata izvr?ena nama, jer prikazuje samo iznos.
Mo?ete li nam, molimo vas, pru?iti dodatne snimke ekrana ili informacije koje bi nam pomogle da identifikujemo va?e podatke o pla?anju i ime? Cenimo va?e razumevanje i pomo? u vezi sa ovim pitanjem.
Hvala vam.
Dear Mahendra,
Thank you for your submission. We have reviewed the screenshot you provided; however, we are unable to ascertain either the payment number or the transaction number from it. Unfortunately, the screenshot does not clearly indicate that the payment was made to us, as it only displays the amount.
Could you please provide additional screenshots or information that would help us identify your payment details and name? We appreciate your understanding and assistance in this matter.
I Kindly Request You To Ask Your Merchant Name - Bos Center Private Limited Which Was Registerd On Your Website As A Payment Gateway
I Had Already Submitted My Bank Statement Pdf In Parimatch Complaint File
So You Can Check The Amount Which Was Debit From My Bank Account Statement
Because I Have No Option Here To Send You The Pdf File Of My Bank Statement I Have Already Sent This To Your Parimatch official Email As A Proof Of Evidence
Potvr?ujemo da ove transakcije nisu pokrenute sa va?e strane i da depozit nije upla?en. Na?alost, izgleda da ovaj problem poti?e od sistema pla?anja, ?to se vidi na prilo?enom snimku ekrana koji pokazuje da sredstva nisu stigla do nas. Preporu?ujemo vam da kontaktirate dobavlja?a usluga pla?anja za dodatna poja?njenja.
Hvala vam na razumevanju.
Dear mahendra764,
We acknowledge that these transactions were not initiated from your end, and the deposit has not been credited. Unfortunately, this issue appears to stem from the payment system, as evidenced by the attached screenshot indicating that the funds have not reached us. We recommend that you contact the payment provider for further clarification.
Pregledao sam sve informacije i dokaze od vas, kao i od kazina, i iako se sla?em sa vama da je tim kazina mogao da re?i situaciju na malo lak?i na?in za kori??enje, stvar je u tome ?to sredstva jednostavno nisu primljena u kazinu i zaista su poslata drugom trgovcu. Molim vas da razumete da je odgovornost igra?a da se uveri da unosi ispravne podatke o pla?anju. Iako iskreno ?elim da vam pomognem, mi nismo finansijski autoritet i nemamo apsolutno nikakav uticaj na bilo koju transakciju izme?u dva objekta.
Ovu situaciju mora da re?i nadle?na banka. Ako banka ne re?i situaciju na va?e zadovoljstvo, pretpostavljam da mo?ete podneti ?albu Nacionalnoj platnoj korporaciji Indije (NPCI) ovde. Podnesite ?albu.
Bojim se da osim ovoga, nema mnogo toga ?to se mo?e u?initi sa na?e strane. Razumem va?e nezadovoljstvo celom situacijom, ali tim kazina ne mo?e da obradi nikakve kredite ili povra?aje sredstava koja nisu primljena na njihovoj strani. Nadam se da razumete.
Uzimaju?i sve ovo u obzir, na?alost, nismo u mogu?nosti da dalje istra?ujemo va? slu?aj. Molim vas, obavestite me ako vam mogu jo? ne?im pomo?i.
Dear mahendra764,
I have reviewed all the information and evidence from you as well as from the casino, and while I can agree with you that the casino team could have handled the situation in a bit more user-friendly way, the thing is that the funds simply were not received on the casinos and they were indeed send to a different merchant. Please understand that it is the player's responsibility to make sure they are inserting the correct payment details. Although I genuinely want to help you, we are not a financial authority, and we have absolutely no influence on any transaction between 2 establishments.
This situation has to be addressed by the appropriate bank. If the bank will not handle the situation to your satisfaction, I guess you can submit a complaint to the National Payments Corporation of India (NPCI) here Register a Complaint
I'm afraid that apart from this, there is not much else that can be done from our side. I do understand your dissatisfaction with the whole situation, but the casino team cannot process any credits or refunds for funds that have not been received on their side. I hope you understand.
With all this being said, regrettably, we are not able to further pursue your case. Please let me know if I can assist you with anything else.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
