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HomeComplaintsPistolo Casino - Withdrawal of player's winnings has been delayed.

Pistolo Casino - Withdrawal of player's winnings has been delayed.

Amount: €76,500

Pistolo Casino
Safety Index:High
Submitted: 04 Jun 2025 | Resolved : 23 Jun 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 week ago

The player from Austria had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that payouts were now being processed daily, and he was satisfied with the service provided by the casino. The complaint was closed as resolved, with the player encouraged to reach out if any further delays arose.

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1 month ago
Translation

Hello, I currently have €17,000 in my player account. I received €500 each on May 31st and June 1st. Now nothing is happening. I'm afraid I won't get all of my winnings. Verification isn't necessary either. The live chat says they don't process withdrawals on weekends, so please be patient, but the dates mentioned above were also weekends.

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1 month ago

Dear Unti78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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2 weeks ago

Dear Unti78,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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2 weeks ago
Translation

Hello, I remained patient and, even though I had already received two payouts, had to complete the verification process. This process took a while because my credit card required several uploads before it was accepted. Payouts have since been processed, and twice I even received two payouts a day. I'm pleasantly surprised, and the chat works flawlessly and is very friendly. Since I continued playing with low stakes between payouts, I managed to hit the jackpot three times, and my account balance is in the high five-figure range. Given the payout time, it will take until the end of the year for me to receive the money. Thank you very much, and kind regards.

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2 weeks ago

Dear Unti78, thank you for your message and for sharing those details.

To better assist you, could you please clarify how much you have actually received so far?

Could you please clarify how many pending withdrawals you currently have and their amounts, as well as how much money you still have in your account besides the pending withdrawals?

Having this information will help us understand your situation better and advise you on the next steps.

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2 weeks ago
Translation

I have received 6500€ so far, 1000€ are in process and I have 69,000€ in my account

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2 weeks ago

Thank you very much, Unti78, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

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2 weeks ago

Hello, Unti78!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

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2 weeks ago
Translation

Hello Pavel, the issue is currently resolved. Payouts are being processed daily, and a personal account manager has contacted me. So, everything's fine at the moment. I'll get back to you if anything changes. Thank you.

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2 weeks ago

Thank you for the information! Can you tell how much do you receive daily?

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2 weeks ago
Translation

500 and two times 1000€

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2 weeks ago

So, you receive total of 2500 euros every day?

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2 weeks ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 weeks ago

Unti78, given the large disputed amount of the complaint and the withdrawal limits in place, it would be inefficient for us to hold the complaint open for such a long time. Instead, I suggest that we close the complaint as resolved for now, and if there would be any delays and you would not be able to withdraw according to your withdrawal limits, you would send a reopen request and we would request the explanation form the casino. Would it be suitable?

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2 weeks ago
Translation

Yes, thank you very much. I'm currently very happy with Pistolo Casino.

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1 week ago

Thank you, Unti78!

Do not hesitate to sent a reopen request if there are any delays or lodge complaints in the future if you will have any other problems anywhere else in the future, we are always here to help you!


Respectfully,

Pavel K

Casino Guru Team

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