The player from Germany is facing issues with a withdrawal from Playfast Casino after winning 23,000 euros. Following his successful withdrawals, his balance was suddenly reset to 0 euros with his pending withdrawal declined based on unfounded T&Cs violations. Despite repeated requests for clarification, he receives only automated responses and no evidence of the alleged violation.
PlayFast Casino - Player’s winnings have been confiscated.
PlayFast Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
PlayFast Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 12h 37m 54s
Case summary
yesterday
Public
Visitor
Public
2 days ago
Translation
Hello everyone ,
General facts
I've played at Playfastcasino and other marketing cw bv casinos several times. I was directly verified at Playfastcasino/Campeonbet/svenbet and have already made several withdrawals.
I am an experienced player and am very familiar with rights and bonus conditions, etc.
I recently won 7,000 euros at Playfast Casino.
I then immediately requested a payout.
Since this casino has a withdrawal limit of 1000 euros per day (after processing 3-5 days), this amount takes some time.
After receiving the first 4 payouts, I started to play a little more with the remaining 2-3000 euros and was lucky; a sum of 23,000 euros was in my player account; this was done on my mobile phone.
The next day my balance was suddenly set to 0 euros and my pending withdrawal declined and withdrawn.
I received an email claiming that I had violated certain points in the T&Cs. This was completely unfounded, and none of the points applied. My email requesting a statement was responded to with an automated email, and despite my request, I was not sent any documentation or proof.
Of course there is no evidence as I did not violate any t&cs.
I have neither used a bonus nor a VPN and I do not belong to any betting mafia (which is what I was accused of).
Please help me, otherwise I will have to contact the licensing authorities and take further legal action.
Automatic translation:
Public
Complaint Specialist
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayFast Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Were your accounts in sister casinos also closed?
- When exactly was your account blocked?
- Did you achieve your current balance with the help of a bonus?
- When was the last time your payout from this online casino was successful?
- Could you please specify when you passed account verification and list which documents you provided to the casino to complete the verification process?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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