The player from Japan indicated that they had used a bonus to play 'First Person Roulette', which was listed under live games, not video games, on the casino platform. They believed it was a casino oversight and demanded a full bonus refund. We attempted to mediate by requesting clarification from the casino regarding the game's categorization and notification of restrictions. Despite multiple attempts, the casino did not respond. Consequently, the complaint was marked as 'unresolved,' and the player was advised to contact the Anjouan Gaming Authority for further assistance.
PlayWorld Casino JP - Player accuses casino of misleading game categorization.
Black points: 92
Amount: 900 USD?
PlayWorld Casino JP
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
PlayWorld Casino JP has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
3 months ago
