The player from Japan indicated that they had used a bonus to play 'First Person Roulette', which was listed under live games, not video games, on the casino platform. They believed it was a casino oversight and demanded a full bonus refund. We attempted to mediate by requesting clarification from the casino regarding the game's categorization and notification of restrictions. Despite multiple attempts, the casino did not respond. Consequently, the complaint was marked as 'unresolved,' and the player was advised to contact the Anjouan Gaming Authority for further assistance.
Spelaren fr?n Japan angav att de hade anv?nt en bonus f?r att spela "First Person Roulette", som var listad under livespel, inte videospel, p? kasinoplattformen. De trodde att det var ett kasinof?rbiseende och kr?vde en full bonus?terbetalning. Vi f?rs?kte medla genom att beg?ra f?rtydligande fr?n kasinot ang?ende spelets kategorisering och meddelande om begr?nsningar. Trots flera f?rs?k svarade inte kasinot. F?ljaktligen markerades klagom?let som "ol?st" och spelaren uppmanades att kontakta Anjouan Gaming Authority f?r ytterligare hj?lp.
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