Hey my withdrawal is being delayed from Posido casino since 16th of April I waited till 26th of April and requested new withdrawal because i tought there was payment provider error. Now my withdrawal from 26th of April is still pending till this day and support just copy paste the same answers like in all delayed complaints that other players have made before about this casino.

Dear shamejs23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Its been 13 days now , and no this casino hasnt requested verification , so i don't know why they make people wait so long for withdrawal

Money has been paid out yesterday , please close this case as positive, thank you

Dear shamejs23,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika Fritz

www.kpvfaw.com