The player from Germany has had his account blocked by the casino, which claims he cheated while playing, despite his balance reaching €4,561 after wagering his initial deposit. He seeks assistance to obtain his winnings, believing he played fairly.
Quacksino Casino - Player's account is closed over alleged cheating.
Quacksino Casino
Safety Index:Below averageSafety Index
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5.4
Quacksino Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for casino to reply
5d 7h 6m 56s
Case summary
2 days ago
Public
Novice
Public
1 week ago
Translation
Hello Casinoguru, I deposited €500 for my first welcome bonus and had €4,561 after wagering, which I was able to withdraw. A few days ago, I received an email from the casino stating that I had cheated and manipulated the game. My account is now blocked, and the balance won't be paid out.
Please can you help me, I don't understand how anyone can manipulate or cheat on a slot machine. I feel I'm in the right and I want the casino to pay out my winnings; I earned them honestly.
Thank you and kind regards
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear tom27,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Quacksino Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you managed to withdraw your deposit from the casino already?
- Have you passed account verification in the casino?
- What games did you play to complete the wagering of the bonus? (Which slots or providers)
- Could you please describe your gameplay in your own words, to the best of your knowledge?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Novice
Public
1 week ago
Translation
Hello
- 1.No, I still have the 500€ refund of my deposit in the player profile I am not
- I agree with the 500€, so I won't touch it, I want my honestly earned profit
have what I am entitled to.
- 2. Yes, I have completed the KYC but have not received any confirmation that I have passed it. I strongly believe that it has been successfully completed.
- 3. First I played Cherrypop from Avatarux for €5 and won around €1200-1500. Then I played Hacksawk coins with my balance for €4 and won just under €4,200. After that I played Triple Bar from 1x2 gaming for €2 and wagered my bonus, winning another €300. I was already done wagering.
- 4. Yes, I played cherrypop normally for €5 and won. When I then played coins for €4, I lost just under €900 until I won €4,200. After that, I played normally for €2. I don't understand what or how I'm supposed to have manipulated it.
- thank you kind regards
Automatic translation:
Public
Complaint Specialist
Public
2 days ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Complaint Specialist
Public
2 days ago
Hello there,
Thank you tom27 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Quacksino Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.
Thank you!
Quacksino Casino has 5d 7h 6m 56s to reply
