Title: Rakebit.com Blocked My Account After Winning $9,500 – No Justification Given

Complaint:

Hello,

I am filing a serious complaint against Rakebit.com. I deposited cryptocurrency to my account, played fairly within the platform's stated rules, and successfully won over **$9,500 USD**. Upon requesting a withdrawal, the site **suddenly blocked my account**, and later claimed I had violated their terms — without providing any evidence or clear justification.

Here is what happened:

- I deposited [amount] in [crypto type] on [date]

- I played regularly and reached a winning balance of $9,500

- I submitted a withdrawal request

- Shortly after, my account was locked and the winnings withheld

- Their support only responded with a generic message accusing me of breaking rules, but without proof

I **did not** engage in any fraudulent activity, multi-accounting, or use any automated software. I am willing to share my full game logs, crypto transaction ID, and screenshots to prove this.

This is **completely unethical** and seems to be a pattern — users winning big are being blocked without due process. I request the platform or the community to hold this casino accountable.

Please investigate this matter and help recover my funds.

Thanks in advance,  

Dear mrmmo9685,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with RakeBit Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Katarina,

Thank you for your kind response and for offering to assist me in resolving the issue with RakeBit Casino.

To answer your questions:

Games Played: I was playing blackjack in the live casino section.

Verification: Yes, I completed the verification process before losing access to my account.

Bonus Status: I did not use any active bonuses while playing and accumulating the winnings.

I would also like to clarify that I am from Iran, and due to local restrictions, I must use a VPN to access international websites like RakeBit. However, before depositing any money, I explicitly contacted their support team and asked if playing from Iran would be a problem. They assured me it was not an issue, and based on that, I proceeded.

Now my account is suspended, and my $9,500 winnings are withheld without any fair justification. I really need this money to support my life and responsibilities. It is a huge amount for me and losing it has been emotionally and financially devastating.

I deeply appreciate your efforts. The pressure and advocacy that platforms like www.kpvfaw.com can put on such casinos is crucial. It not only helps individuals like me but also encourages fairness and transparency across the industry.

Thank you again for your support and for taking this matter seriously.

Best regards

Dear mrmmo9685,

thank you for your reply and patience.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots. Kindly include your conversation with casino regarding the use of VPN.

Looking forward to your reply.

Katarina

Dear Katarina

I send all of emails that I send and got from casino:

Dear Rakebit Support Team,

I have received your message regarding the closure of my account, and I would like to respectfully express that I have never engaged in any activity that violates your Terms of Use or anti-fraud policies.

I have always played fairly and within the rules of your platform. I have never participated in collusion, used multiple accounts, or applied any unfair strategies or software. If there is any misunderstanding or error, I kindly request a thorough review of my account activity.

Dear Nicha,

We are always happy to assist you!

We are sorry, but your account has been permanently blocked and cannot be reopened. We understand your feelings, but we would like to inform you that you have received an email from our department explaining the reason for the closure and our rules, we recommend that you read the information in more detail.

If you encounter any issues or need help, we are available round the clock.

Kind Regards

Rakebit Team

I sincerely ask that my case be reconsidered and I be given a clear explanation or evidence regarding the alleged violation. I remain confident that my actions have been within the fair usage guidelines, and I would appreciate the opportunity to resolve this issue transparently.

Thank you for your time and understanding.

Best regards

Send me the exact reason

Dear Nicha,

We appreciate having you with us!

We regret to inform you that your account has been permanently blocked and cannot be reinstated. Please note that you have received an email from our department detailing the reason for the closure and our policies; we suggest that you take a moment to review this email.

If you have any concerns or need any help, feel free to contact us anytime.

Kind Regards

Dear Nicha,

We value you and are always ready to help!

We apologize for the inconvenience, but you can read the information that our department sent you earlier.We're sorry to let you know that your account has been permanently blocked and can't be restored. You should have received an email from us explaining why this happened and our policies. All the information we were able to provide you with is in this email.

If you have any concerns or need assistance, feel free to reach out anytime.

Kind Regards

Rakebit Team

Thank you very much, mrmmo9685, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you mrmmo9685 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask RakeBit Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

Dear Peter & mrmmo9685,

Thank you for bringing our attention!

We would like to clarify that, in accordance with our terms and conditions, we reserve the right to block a player's account and revoke any winnings obtained through unfair play if there is reason to suspect such behavior. By registering, the player agrees to these rules. In this particular case, we have identified suspicious activity and have taken appropriate action.

Here are definitions from our terms and conditions for reference:

Rakebit.com has a strict anti-fraud policy. If TECH GROUP BL LIMITADA has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by TECH GROUP BL LIMITADA as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:

1. participating in any type of collusion with other Users;
2. development of strategies aimed at obtaining unfair winnings;
3. fraudulent actions against TECH GROUP BL LIMITADA or its payment providers;
4. the use of third party software or analysis systems;
5. creating two or more accounts;
6. using unfair external factors or influences (commonly known as cheating);

In case of reveal one or several such actions on the part of the User or other similar actions, Rakebit.com reserves the right to cancel the user account and suspend all payouts to the User. This decision is at sole discretion of Rakebit.com and the User will not be notified or informed of the reasons of such actions. Rakebit.com also reserves the right to inform the regulatory bodies of the User’s jurisdiction of such fraudulent actions performed by the User.

We understand that this situation may be disappointing, but we assure you that our actions are in line with our terms and conditions, which are accepted by all players upon registration. We remain available to assist.

Kind regards,

RakeBit Casino

Dear Peter,

Thank you for continuing to follow up on my complaint.

I’ve carefully read RakeBit’s most recent response, and I must say it is deeply unsatisfying — not only in content, but also in logic.

Their reply simply restates general terms and conditions, without presenting any specific evidence or even explaining what exactly I did wrong. This approach feels like telling someone:

"You’re going to jail because laws exist. Here’s a book of laws — find your crime yourself."

This is a logical fallacy and a deflection. If I truly committed any wrongdoing, they should be able to say clearly:

What exactly was suspicious?

What action triggered the ban?

When did it happen and how?

Instead, they hide behind vague policy language — which, in fact, only proves that they have no actual case or evidence. It feels like they are looking for a reason after taking the money.

I was hoping for some transparency and basic respect as a customer. But their refusal to explain anything further not only violates fairness, it reveals their intention to shut the door without accountability.

Peter, I deeply appreciate your support and time — but I must ask you honestly:

Based on your experience, how likely is it that this case will be resolved in my favor?

I understand you may not control their decision, but your insight would help me set my expectations and decide how far I need to take this publicly and legally.

Thank you again for your work and fairness.

Sincerely,

Dear Peter,

Thank you for continuing to follow up on my complaint.

I’ve carefully read RakeBit’s most recent response, and I must say it is deeply unsatisfying — not only in content, but also in logic.

Their reply simply restates general terms and conditions, without presenting any specific evidence or even explaining what exactly I did wrong. This approach feels like telling someone:

"You’re going to jail because laws exist. Here’s a book of laws — find your crime yourself."

Dear Peter,

Thank you for continuing to follow up on my complaint.

I’ve carefully read RakeBit’s most recent response, and I must say it is deeply unsatisfying — not only in content, but also in logic.

Their reply simply restates general terms and conditions, without presenting any specific evidence or even explaining what exactly I did wrong. This approach feels like telling someone:

"You’re going to jail because laws exist. Here’s a book of laws — find your crime yourself."

This is a logical fallacy and a deflection. If I truly committed any wrongdoing, they should be able to say clearly:

What exactly was suspicious?

What action triggered the ban?

When did it happen and how?

Instead, they hide behind vague policy language — which, in fact, only proves that they have no actual case or evidence. It feels like they are looking for a reason after taking the money.

I was hoping for some transparency and basic respect as a customer. But their refusal to explain anything further not only violates fairness, it reveals their intention to shut the door without accountability.

Peter, I deeply appreciate your support and time — but I must ask you honestly:

Based on your experience, how likely is it that this case will be resolved in my favor?

I understand you may not control their decision, but your insight would help me set my expectations and decide how far I need to take this publicly and legally.

Thank you again for your work and fairness.

Sincerely,

If my activity was truly suspicious or against the rules, why didn’t they stop me while I was playing? Why did they only block my account after I won $9,500 and for withdrawal

Thank you for the update RakeBit Casino representative. Would it be possible to provide me with evidence of fraudulent activity? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

Dear mrmmo9685, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear Sir

I want to sincerely thank you for your professional and attentive follow-up on my complaint. Your involvement and fairness throughout this process truly mean a lot to me.

In terms of evidence, I must mention that aside from the emails and messages I had already sent to the casino’s support team, I do not have much more — simply because I never imagined that my account could be closed so suddenly. I played honestly and trusted the process, so I didn’t anticipate needing to collect evidence during gameplay.

That said, I can provide you with some wallet transaction records, including:

I believe this helps show that the casino accepted my activity when the amount was small, but once I requested a larger withdrawal, they suddenly decided to close my account. I had only requested withdrawal once — after a single lucky session — and that’s when everything changed.

If you would like, I will gladly send you screenshots or wallet links for all these transactions.

Thank you again for your support and for helping bring transparency to situations like this.

Warm regards, mrmmo9685

Dear mrmmo9685, thank you for your offer, but I have requested evidence from the casino representative. As I said, I will update you once I receive and review the information. Thank you for your patience during this time!

Dear mrmmo9685,

We are very sorry that there has been so much misunderstanding in this situation, but we assure you that we will be happy to resolve it.

Please allow us to explain why your account was blocked during a withdrawal. It happened because it is during the creation of a withdrawal that your account may be subject to verification by the relevant department. As soon as your account is successfully verified and you have not violated any of our rules, your withdrawal is verified and sent to you. However, if your account does not pass the verification, your account is immediately blocked, and you are notified of the violation by email.

We ask for your patience and understanding while a Casino Guru representative verifies the information we have provided.

Dear Peter,

We sent all the necessary information to the email you provided for a clear understanding of the case.

We thank you for your cooperation in this situation.

Kind regards,

RakeBit Casino

Dear Peter,

I sincerely thank you for your time, support, and willingness to help resolve the issue I am facing with RakeBit Casino.

As you are now reviewing the case and have received information from the casino, I kindly ask:

What should I do next from my side?

If there are any documents or explanations I need to provide, or if any further action is required, please let me know, and I will be happy to cooperate fully.

I truly appreciate your assistance in helping me recover the funds I rightfully won and ensuring a fair and transparent resolution.

Thank you again for your efforts.

Best regards

Dear Peter,

Thank you once again for your ongoing support in this matter.

I wanted to bring to your attention that, based on the most recent message from RakeBit Casino, there is no direct accusation of fraud or any violation on my part. Their response clearly suggests that the issue was related to account verification during the withdrawal process, not to any rule-breaking activity.

Given this, I would like to ask:

I am fully willing to cooperate and provide any information required. My only goal is to resolve this misunderstanding and receive the funds I rightfully earned.

Thank you again for your time and guidance.

Best regards, mrmmo9685

I have successfully completed full identity verification (KYC) on Cloudbet Casino, and my documents were fully approved. I was able to withdraw my funds there without any issues.

Since Cloudbet and RakeBit may follow similar verification standards, I would like to know if I can use the same verified documents here, or if you can provide me with a new verification link or method to complete the process again.

I currently reside in Iran, so if there are any regional limitations or alternative procedures available, please let me know. I’m ready to cooperate and resolve this as soon as possible.

To help resolve this situation quickly and avoid further complications, I am willing to accept 50% of my winnings as a final settlement. If this is acceptable to you, I will consider the matter closed and will not pursue any further claims.

Please let me know if this is agreeable.

I didn't get any email from casino

Thank you for providing me with the information RakeBit Casino representative.

Dear mrmmo9685, after reviewing the evidence provided by the casino, I have carefully evaluated the details of your case. Based on our findings, we regret to inform you that your complaint will be rejected. My decision is based on the fact that there is a duplicate account linked to your own, which constitutes a direct violation of the casino’s terms and conditions.

It is an industry standard that each individual is permitted to operate only a single account under their name. The creation or use of multiple accounts is strictly prohibited, as it undermines the integrity of the platform and can lead to further consequences. Given this clear breach of policy, we are unable to proceed with your complaint, and our decision on this matter is final.

We strongly advise you to adhere to the terms and conditions of any platform you engage with to avoid similar issues in the future. Thank you for your understanding, and should you require any further clarification, please do not hesitate to reach out.

Kind regards,

Peter