The player from Greece finds his account blocked without explanation from customer service, which cited it as a management decision. Additionally, he has a pending withdrawal of €230 that has not been processed for three days, raising concerns about receiving his funds.
Roby Casino - Player’s account has been blocked.
Roby Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Roby Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 10h 23m 10s
Case summary
13 hours ago
Public
Novice
Public
2 days ago
Translation
Good evening,
This afternoon I tried to log into my account and the casino had blocked it. I spoke to customer service and they told me it was a management decision, but they didn't explain why. I have a €230 withdrawal pending for three days. I'm worried that the money won't be deposited.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Thank you for your patience, and stay safe.
Public
Novice
Public
13 hours ago
Translation
Nothing yet at this casino. No verification was requested by the platform. I was playing slots and I won with real money. No matter how many times I write to them, they answer that the money is safe and the deposit will be made. I have won before at this casino and in 2-3 days the deposit was made..and not large amounts, around 200 €. That's why I'm more worried now
Automatic translation:
Casino Guru is examining the case
