The player from Australia is facing issues with the casino website where a game, "Tomb of Gold 2," stopped loading during a session with significant winnings potential. Despite attempts to troubleshoot and contact customer support multiple times, she receives generic responses, and the issue persists after three days.
Royal Reels Casino - Player is unable to load a specific game.
Royal Reels Casino
Safety Index:HighSafety Index
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8.1
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Current status
Waiting for Casino Guru to reply
5d 13h 37m 15s
Case summary
yesterday
Public
Visitor
Public
2 days ago
So i had about $900 on my account. it was the 4th of July 2025 i started playing a new game called "tomb of gold 2"
got spins on $4 bet, i was getting wilds fast and extra games on games. i had 8 spins to go and the multiplier was at X12! then the game stopped loading. i refreshed and it wont load and still hasnt loaded 3 days later.
i have cleared my cookies and data. logged in and out and tried other devices. also had a friend log on using my device and play the game and it was working fine instantly on his prfile on my device...\
i havge contacted customer suppost 5 times about this. i get generic replies with no info at all.. that they are having PLAYNGO issues at the casino. but i can play every other playngo game and everyoen i know with an account can play the game that is permanently not loading for me
Public
Complaint Specialist
Public
yesterday
Hello
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Reels Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise what the disputed amount of A$1000 refers to in your situation?
- Have you checked your game history? Is the record of the game round you played recorded in it?
- Have you contacted casino support and asked for assistance? What response have you received?
Thank you very much in advance for your reply.
Best regards,
Tomas
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