I requested a withdrawal of 500 euros first on 12/6. On 20/6 they rejected it, telling me that the payment provider rejected it. Since 20/6, when I made the withdrawal again, my money has not been credited yet and they tell me that they have a large volume, while my friend's account, which made a withdrawal on the same day, was credited in 5 days.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning. I went to log in today and suddenly it shows that my account is under review. I spoke to them and they tell me that the casino is closed so I can't log in. What will happen to my money? Is it really closed or did they just close my account? I should also inform you that I have sent them an email to let me know what has happened and they are not answering me.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Are you able to access your casino account?

Could you please forward the communication you’ve had with the casino regarding your account being placed "under review"?

Do you have any screenshot or message that shows your account is under review?

Did the casino explain why your account was placed under review or why they claim the casino is closed? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I don't have access to my account. I'm uploading the screenshots for you to see.