Good evening,

In the afternoon I tried to log in to my account and the casino had blocked it by order, as they said, of the administration. I have three pending withdrawal requests of €100, €100 and €120. The first two in fact date back to 6/28. Is there a chance that I won't receive my money?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

The winnings were collected with real money and not with a bonus. I was not asked for any verification and I was playing exclusively slots. However, the two withdrawals were paid yesterday afternoon. I am waiting for the third one and will write to you again. Thank you very much