Good evening,

In the afternoon I tried to log in to my account and the casino had blocked it by order, as they said, of the administration. I have three pending withdrawal requests of €100, €100 and €120. The first two in fact date back to 6/28. Is there a chance that I won't receive my money?

Καλησπ?ρα σα?,

Το απ?γευμα προσπ?θησα να συνδεθ? στο λογαριασμ? μου και το καζ?νο τον ε?χε αποκλε?σει με εντολ?, ?πω? ε?παν, τη? διο?κηση?. ?χω τρ?α αιτ?ματα αν?ληψη? 100, 100 και 120 € σε εκκρεμ?τητα. Τα δ?ο πρ?τα μ?λιστα απ? τι? 28/6. Υπ?ρχει περ?πτωση να μη λαβω τα χρ?ματα μου;

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

The winnings were collected with real money and not with a bonus. I was not asked for any verification and I was playing exclusively slots. However, the two withdrawals were paid yesterday afternoon. I am waiting for the third one and will write to you again. Thank you very much

Τα κ?ρδη συγκεντρ?θηκαν με πραγματικ? χρ?ματα και ?χι με bonus. Δε μου ζητ?θηκε καμ?α επαλ?θευση και ?παιζα αποκλειστικ? κουλοχ?ρηδε? . Ωστ?σο οι δ?ο αναλ?ψει? πληρ?θηκαν χτε? το απ?γευμα. Περιμ?νω και για την τρ?τη και θα σα? ξαναγρ?ψω. Ευχαριστ? πολυ